Job Description

We are looking for a detail-oriented and responsible Retail Store Supervisor to oversee daily store operations and ensure a high standard of customer service and team performance in our jewellery retail enviroment.

Key Responsibnilities

• Supervise and support retail staff, including sales assocaites and trainees
• Assign duties and schedules to ensure smooth daily operations
• Hire and train and guide team member to meet sales and service goals
• Monitor sales performance and conduct performance reviews
• Authorize payments, merchandise returns, and handle cash management
• Organize and maintain store inventory and merchandising displays
• Oversee product displays for booth permanent and promotional collections
• Resolve customer inquiries, complaints, and operational issues promptly
• Prepare reports on sales performance, staffing, and merchandising activities
• Manage payroll administration and office operations
• Ensure compliance with company policies and maintain store standards

Supervision

• Responsible for supervising 5-10 employees

Qualifications

• Proven experience in retail supervision or management (jewellery or luxury retail experience in an asset)
• Strong Leadership, communication, and interpersonal skills
• Excellent organizational and problem-solving abilities
• Proficient in handling cash, reports, and inventory systems
• language skills: Profciency in English is required, knowledge of Cantonses or Mandarin is an asset
• Flexible to work weekends, evenings and holidays as needed
• High school diploma or equivalent; Bachelor's degree is preferred

Schedule：30-44 hours/ week

Salary: $36.5-37.5

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