Job Description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

主な職務内容

1. アカウントマネジメント & クライアントリレーションシップ

• 10 以上のオンサイトチームの統括管理

• クライアントと強固な信頼関係を築き契約要件を遵守すると共にKPI重要業績評価指標の達成をリードします

• コスト削減や業務効率化などクライアントが掲げるビジネス目標の達成を積極的に推進します

2. チームマネジメント & 人材育成

• オンサイトで働くチームのマネジメントを行い発生する課題人事関連含むを本社と連携して解決します

• チームスタッフ一人ひとりのキャリアプランを支援し社内公募やサクセッションプランを通じて成長機会を提供組織全体の能力向上に貢献します

• チームのために常に高い目標を設定しサービス品質の継続的な向上を促します

3. オペレーション & 事業成長への貢献

• 担当アカウントの予算管理を行い計画された利益を確保します

• オンサイトチームの休暇取得や残業削減を実現するため効果的なバックアップ体制を構築主導します

• 他事業部や営業チームと連携し既存ビジネスの拡大や新規案件の獲得に貢献します

4. 組織への貢献

• JLLのグローバルや国内における様々な施策をサポートします

• 従業員にとってより良い職場環境を実現するため組織改善活動に積極的に関与します

応募資格

必須Must

• ファシリティマネジメント業界における5年以上のオンサイトまたはチームマネジメント経験

• ビジネスレベルの日本語および英語での高いコミュニケーション能力会議交渉資料作成など

• 複数のプロジェクトイベント業務改善移転などを自律的に管理遂行できる能力

• タイムマネジメントスキル

• MS OfficeWord Excel PowerPointなどに関する高い習熟度

歓迎する人物像Want

• 結果を出すことにこだわり粘り強く業務に取り組める方

• 自信と誠実さを持ち周囲を巻き込みながら業務を推進できる方

• オープンマインドで創造的なアイデアを持ちつつ現実的実用的な視点も兼ね備えている方

Account Management

• Manage over 10 on-site teams or several accounts with some difficulties on client situation from Japan HQ. The responsibility is different depending on the regional/local team management structure contract type client expectations and service requirements.
• Manage on-site teams and facilitate HQ support including staff issues.
• Manage the budget and secure the planned profit
• Drive client initiatives such as savings targets benchmarking and best practices
• Comply with all requirements of the client contract and meet or exceed KPIs
• Always setup the target / challenge for the team to improve our services

Communications

• Communicate well internally/externally to achieve our goals
• Build a strong relationship with clients JLL regional and on-site teams
• Collaborate with JLL local functions (Legal / Finance / HR / HQ support teams) including PXP to support on-site teams

New business & organic growth

• Collaborate with on-site teams and other JLL business lines to expand business opportunities
• Provide the transition activities to commence the smooth service delivery
• Support WD sales team to get new opportunities

Staff Assignment & Career progression

• Coordinate staff assignments at an appropriate timing without any critical vacancy and minimize profit loss for the account
• Support the staff assignment process working with GAD HR and hiring manager
• Provide on-site staff (especially Lead Facility Managers) with the opportunity to progress their individual career plans and encourage internal mobility through job posting and career progression / succession planning

Backup strategy

• Establish a backup strategy to create the environment to take a leave and reduce the overtime for on-site teams and to maintain the service quality and the relationship with clients during backup operation
• Build a community of those on-site teams to delivery backup support services that are authentic caring and able to provide timely service.
• Lead the backup strategy and personally provide the effective on-site support with the development and implementation of operational improvements and best practice in collaboration with on-site team

Others

• Provide the assistance for GAD on regional / local initiatives in Work Dynamics
• Proactively improve the organization to achieve a better environment and working circumstances for staff
• Actively involve in the activities such as trainings for WDA employees as HQ resource

Experience & Skills

• More than 5 years on on-site or team management experience in facilities management services
• Excellent time management and communication skills in both Japanese and English
• Ability to manage multiple projects including event / operational improvements / MAC independently
• MS Office proficiency
• Confident friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Required Experience:

Director

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